Terms and Condition

Terms & Conditions

We always focus on providing the best service and make every effort to have a long lasting relationship with our guest. We expect you to understand all the Terms and Conditions before booking. Once you confirm the booking we are assumed that you have accepted all the Terms and Conditions by the company.

TERMS & CONDITIONS PAYMENT

We kindly require a deposit payment at the time of booking to secure your reservations. We accept payments by Visa/Master credit cards and online bank transfer. As soon as we receive the payment, we will start securing your reservations. After the completion of reservation process you will receive a confirmation by email.

We reserve the right to cancel any booking where the documents have not been received and apply the appropriate cancellation fees.

CANCELLATION POLICY

If you have to change any part of your booking due to unforeseen circumstances, you will notify us. You will have the option of cancelling your booking. All cancellations must be made in writing to Imperial House staff by email or Phone. User can cancel their booking prior 2 or more days from booking date then full amount will be refunded. Booking cancel before 1 day or same day of booking, there will be no any amount  refunded. The refundable amount will be transferred in customers account within 7 working days by NEFT.

EXCEPTIONAL CIRCUMSTANCES

We do not accept any liability of any nature, whether in contract, tort or otherwise, for the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. We do not accept any liability in contract or otherwise for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly or any other event which is beyond our control.

CLIENTS RESPONSIBILITY

Please check your itinerary carefully. Ensure that all names, dates and amount on the hotel voucher are exactly the same as in your passport or any ID proofs. Check the accuracy of all dates and timings. Any errors on your documents will be your responsibility .You accept that you may be traveling through areas of political, climatic instability, high altitudes and remote areas without proper medical services, and accept the associated risks. The making of a booking constitutes your acceptance of all booking terms and conditions as described herein and forms the basis of your contract with Imperial House.

Special requests will always be passed on to the hotel but can never be guaranteed. We recommend that you visit Imperial House for any advice.

Privacy Policy-

This privacy statement applies to www.imperialhouse.in owned and operated by Imperial House. This privacy statement describes how we collect and use the personal information you provide on our web site: www.imperialhouse.in. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to keep abreast of the updates
The type of personal information we collect.
The types of personal information that we collect include:
• Your first name, last name, email address, phone number and home address;
• Guest stay information, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
• Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;
When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. If this data can identify you as a natural person, this data is considered personal information which is subject to this privacy statement.
You may always choose what personal information (if any) you wish to provide to us. If you choose not to provide certain details, however, some of your transactions with us may be impacted.